Shipping Policy

Last Updated: 25 October 2026

At THE FRIENDLY NORTH, we are committed to providing a smooth, reliable and efficient delivery experience for our customers.

1. Order Processing

All orders are processed within 1–2 business days (Monday to Friday, excluding UK bank holidays).

Once your order has been dispatched, you will receive a confirmation email with tracking details, where available.

2. UK Shipping & Delivery

We offer standard shipping throughout the United Kingdom.

• Processing Time: 1–2 business days

• Standard Delivery: 3–5 business days after dispatch

• Estimated Total Delivery Time: 4–7 business days

Delivery times are estimates and may vary depending on your location, product availability and courier services.

3. Shipping Charges

Shipping costs are calculated and displayed at checkout before payment.

Any free shipping offers or promotions will be clearly displayed on our website.

4. Order Tracking

Once your order is dispatched, tracking information will be emailed to you where available.

5. Delivery Delays

Occasionally, delivery may be affected by courier delays, severe weather or other unforeseen circumstances.

If your order is delayed, please contact us. Your statutory rights under UK consumer law remain unaffected.

6. Lost or Damaged Orders

If your order arrives damaged or does not arrive, please contact us at khushieltd009@gmail.com.

We will investigate and provide an appropriate resolution, including a replacement or refund where required by law.

7. Incorrect Shipping Address

Please ensure your delivery details are correct before completing your purchase.

If you need to change your address, contact us as soon as possible. We cannot guarantee changes once an order has been dispatched.

8. Contact Us

For shipping enquiries, please contact:

THE FRIENDLY NORTH

Website: https://thefriendlynorth.com

Email: khushieltd009@gmail.com

Thank you for shopping with THE FRIENDLY NORTH.