Terms of Service

Last Updated: 25 October 2026

Welcome to THE FRIENDLY NORTH. By accessing our website, browsing our products or placing an order, you agree to these Terms of Service, subject to your statutory consumer rights.

Our online store is powered by Shopify.

1. General Conditions

By using our website, you confirm that you are legally capable of entering into a purchase contract.

You agree not to use our website for unlawful, fraudulent or unauthorised activities.

We reserve the right to restrict access to our services where reasonably necessary to prevent misuse.

2. Products and Pricing

We aim to display accurate product descriptions, images, prices and availability.

All prices are displayed in GBP (£) and include applicable UK taxes unless otherwise clearly stated.

We reserve the right to update product information and pricing. Any changes will not affect orders already accepted.

3. Orders and Payments

Orders are subject to product availability and acceptance.

After placing an order, you will receive an order confirmation email. A purchase contract is formed when we confirm acceptance of your order.

We may decline or cancel orders due to genuine pricing errors, suspected fraud or product unavailability. Any payments received for cancelled orders will be refunded.

Payments are processed securely through the payment methods available at checkout.

4. Shipping and Delivery

Delivery charges and estimated delivery times are displayed during checkout or in our Shipping Policy.

Unless otherwise agreed, orders will be delivered within 30 days, in accordance with applicable UK consumer law.

If an order is delayed, lost or not delivered, please contact our customer support team.

5. Returns and Refunds

Eligible online purchases are covered by a 14-day cancellation period after delivery, subject to legal exceptions.

Customers have a further 14 days after notifying us of cancellation to return eligible goods.

Refunds will be processed in accordance with our Return & Refund Policy and applicable UK consumer law.

Nothing in these terms affects your statutory rights regarding faulty, damaged or misdescribed products.

6. Product Availability

All products are subject to availability.

If an item becomes unavailable after your order is placed, we will contact you and offer an appropriate refund or alternative where agreed.

7. Intellectual Property

All website content, including our branding, original product photography, designs, logos and written materials, is protected by applicable intellectual property laws.

Unauthorised commercial use or reproduction is prohibited.

8. Third-Party Services

Our website may include services or links provided by third parties, including payment providers and delivery companies.

Third-party services may be subject to their own terms and privacy policies.

9. Limitation of Liability

We are not responsible for losses arising from misuse of our website or circumstances beyond our reasonable control, except where liability cannot legally be excluded.

Nothing in these terms excludes liability for fraud, death or personal injury caused by negligence, or any rights and remedies protected by UK consumer law.

10. Privacy and Personal Information

We handle personal information in accordance with our Privacy Policy and applicable UK data protection legislation.

Please review our Privacy Policy to understand how your information is collected, used and protected.

11. Changes to These Terms

We may update these Terms of Service periodically.

Changes will be published on our website and will not retrospectively alter the terms of orders already accepted without agreement.

12. Governing Law

These Terms of Service are governed by the applicable laws of the United Kingdom.

Consumers retain any mandatory legal protections and rights to bring proceedings in the appropriate courts.

13. Contact Information

For questions about these Terms of Service, please contact:

Store Name: THE FRIENDLY NORTH

Website: https://thefriendlynorth.com

Email: khushieltd009@gmail.com

Business Address: 54 Southmead Ave, Newcastle upon Tyne NE5 3PB, UK

Customer Service Phone: +44 7448 823288

We are committed to fair trading, transparent policies and excellent customer service.